The unit is intended for managers and people with a similar sphere of influence and scope of authority and responsibility who are familiar with competitive manufacturing and workplace learning. Where this is not the case MSACMC612A Manage workplace learning may be completed to supply the necessary skills.

The equivalent team leader unit is MSACMG708A Capture learning from daily activities in a manufacturing organisation.

This unit may also be applied to service organisations applying competitive manufacturing principles.

ELEMENT

PERFORMANCE CRITERIA

1. Identify processes generating new knowledge

1.1. Identify any existing systems for organisational learning

1.2. Encourage the open discussion of current performance and problems

1.3. Facilitate consensus problem solving

1.4. Ensure both qualitative and quantitative knowledge are captured

1.5. Validate findings with relevant managers

2. Develop knowledge capture and retrieval systems

2.1. Obtain required approvals

2.2. Provide useable systems for recording of problems and solutions

2.3. Facilitate the extraction of knowledge from records

2.4. Ensure all project work captures generated knowledge

2.5. Ensure knowledge is in a form able to be applied by the organisation and its personnel

2.6. Develop knowledge storage and retrieval systems

2.7. Monitor knowledge capture system use and suitability

3. Improve the application of organisational knowledge

3.1. Ensure knowledge is distributed to and available where needed

3.2. Ensure knowledge system is part of standard procedures and practices

3.3. Encourage the routine use of the knowledge system

3.4. Facilitate open discussion of knowledge and knowledge system

3.5. Identify inhibitors to greater use of knowledge

3.6. Take actions to improve application of organisational knowledge

4. Evaluate and improve learning processes

4.1. Review use of knowledge system

4.2. Evaluate benefits obtained from knowledge system

4.3. Identify areas where the knowledge system is not being fully utilised

4.4. Identify areas where greater benefits could be obtained from the knowledge system

4.5. Discuss areas of possible improvements with relevant managers and other stakeholders

4.6. Develop consensus improvement plans for the knowledge system

4.7. Obtain required approvals

4.8. Train personnel as required to improve use

4.9. Implement improvement plans

Required skills

decision making

prioritisation

communication at all levels

negotiation

situation analysis

Required knowledge

competitive manufacturing principles

organisational goals and processes

approval processes within organisation

cost/benefit analysis methods

methods of determining the impact of a change

communication methods

customer perception of benefits

reward systems

learning systems

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Demonstrates skills and knowledge required to:

review learning process.

In particular look for evidence of:

evaluation of components of current system

development of improvements to current system

implementation of improvements.

Context of and specific resources for assessment

Assessment may occur on the job or in an appropriately simulated environment. Access is required to real or appropriately simulated situations, including work areas, materials and equipment, and to information on workplace practices and OHS practices.

Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate ethnicity, age, gender, demographics and disability.

Access must be provided to appropriate learning and/or assessment support when required. Where applicable, physical resources should include equipment modified for people with disabilities.

Method of assessment

Assessment must satisfy the endorsed assessment guidelines of the Manufacturing Training Package.

Assessment methods must confirm consistency and accuracy of performance (over time and in a range of workplace relevant contexts) together with application of underpinning knowledge.

Assessment methods must be by direct observation of tasks and include questioning on underpinning knowledge to ensure its correct interpretation and application.

Assessment may be applied under project related conditions (real or simulated) and require evidence of process.

Assessment must confirm a reasonable inference that competency is able not only to be satisfied under the particular circumstance, but is able to be transferred to other circumstances.

Assessment may be in conjunction with assessment of other units of competency where required.

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and appropriate to the language and literacy capacity of the candidate and the work being performed.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Codes of practice/standards

Where reference is made to industry codes of practice, and/or Australian/international standards, the latest version must be used

Health, safety and environment (HSE)

All changes implemented are expected to be at least neutral, or preferably beneficial, in their impact on health, safety and environment

Systems for capturing knowledge

Systems for identifying knowledge should cover:

plant and equipment modifications

procedure and practice changes

new plant, equipment, processes

daily problem solving and continuous improvement activities

specific improvement events (e.g. kaizen blitz)

incident reports

reliability/maintenance reports

Current performance

Current performance includes:

output indicators

input indicators

HSE indicators

reliability/maintenance indicators

continuous improvement indicators

Problems

Problems may include:

non-conformances and other opportunities for improvement

Improvements to the knowledge system

Improvements to knowledge systems include:

improving integration of knowledge system with other organisation and value chain development processes

improving identification of new knowledge

improving capture ease and efficiency

improving search and application functionality

Develop

Develop includes:

establishing and improving

Knowledge forms

Knowledge may be:

quantified or otherwise modified to make its outcomes measurable or observable as appropriate to the knowledge and its application

Improvements

Improvements may:

be to process, plant, procedures or practice

include changes to ensure positive benefits are maintained

Manager

Manager may include:

any person who may have either a permanent or an ad hoc role in facilitating the function of multiple teams in a workplace, departments or entire organisations

Unit sector

CM Graduate

This unit contains employability skills.